A cookie is a small text file on your computer; we use one to keep
track of whether or not you're signed in. (Otherwise, you'd have
to enter your email address and password for each page.)
Cookies are required to use banking sites, e-commerce sites like amazon.com, web-based email sites like hotmail.com, and many other sites that store your personal information and thus require a sign-in procedure.
All web browsers are capable of using cookies, but they can be enabled
or disabled. If you're having problems signing in, cookies might be disabled
for your browser. These links contain information on enabling cookies for
popular web browsers.
Some security software programs can modify your web browser settings.
If you use security software, see those instructions first.
McAfee Internet Security
America Online (AOL)
Windows Internet Explorer
Macintosh Internet Explorer
If the browser/security software you use isn't listed above or if the linked instructions don't work for you,
please send a message to Lotsa Helping Hands Support
For more help, look for help links with a yellow dot
, see the complete list of Help Topics
, or contact a Coordinator
(listed at the left on your Home Page).